Return & Refund Policy

At AnOnlineShopping.com, we are committed to delivering quality products and a smooth shopping experience. However, in rare cases where something goes wrong, we offer a simple and transparent return and refund process — with clear guidelines.

✅ Return Eligibility

We only accept returns in the following cases:

• You received a damaged or defective product

• You received the wrong item

• The product is incomplete (missing parts/accessories)

❗ Returns for reasons like “change of mind”, “not liking the product”, or “design/size preference” are not accepted as we deal in replica products with limited inventory.

📸 Unboxing Video is Mandatory

To be eligible for a return or refund, you must provide a clear unboxing video that:

• Starts before the package is opened

• Shows the shipping label clearly

• Captures the entire process of opening

• Clearly shows the issue (e.g., damage, wrong item)

⚠️ No return or refund will be processed without an unboxing video as proof.

🔁 Exchange Process

• If your claim is valid, we will ship a replacement product at no extra cost.

• Exchange requests must be made within 48 hours of delivery.

💰 Refund Process

• Once your return is approved and the product is received (if applicable), your refund will be processed within 5–7 business days.

• Prepaid Orders: Amount will be refunded to your original payment method.

• COD Orders: Refund will be issued via UPI or Bank Transfer (customer will be asked to share details).

🚚 Return Shipping

• If pickup service is available in your area, we will arrange it.

• In case return pickup is not available, the customer will be required to self-ship the item to our return address (provided by our support team).

📞 How to Raise a Return or Refund Request

To raise a request, please contact us within 48 hours of delivery:

📧 Email: [email protected]
📱 WhatsApp/Call: (900)078-6233

Please include:

• Order ID

• Reason for return

• Clear unboxing video (Google Drive/WhatsApp/email accepted)

❗ Important Notes

• Returns without valid video proof will be automatically rejected.

• Products must be unused and in original packaging.

• We reserve the right to refuse a return/refund if the claim is found to be false or misleading.